Validity's Promise to You
We pledge to provide you with exceptional service. One way we meet that pledge is by working as your partner, not your vendor. As your partner, we promise:
Personal attention: No impersonal, uninformed call centers here. Our Client Success Executives and customer care specialists get to know you and your business. Soon, you'll value them as trusted counselors. We also understand that your needs may vary from other clients. In fact, we expect it. Each business has its own set of requirements and preferences, and we strive to meet them implicitly.
Thoroughness: No one-word answers or rushed responses. Your time is our time. We'll give you the answer and explain why, supporting it with data when applicable. Our credibility depends on our ability to provide comprehensive, understandable information. And, we deliver.
Accessibility: No telephone system mazes. When you call our customer care center, you will be courteously greeted by a member of your account team, not an automated attendant.
Honesty: No excuses. We present you with the facts, even when it means admitting a mistake. Our integrity depends on it.
In fact, we are so confident in everything we do, we guarantee our work. We'll do whatever it takes to ensure your satisfaction - or we'll refund your money.
Now, that's validation.