Student Background Check FAQs

Q: How long does it take to establish an account?
A: We can program your account, the student's account and your username(s) and password(s) in an hour.

Q: What is the average turn-around time for a background report?
A: Our response time for live, criminal record searches is 24 to 72 hours. With other services, the time may vary, but it's normally less than 72 hours, sometimes much less. On rare occasions, our research may take longer than 72 hours due to circumstances beyond our control, such as natural disasters and government or registrar office closings. When it does happen, we'll call you with a heads-up and the reason why.

Q: Do you provide a copy of the background check to the student, as well as the institution?
A: Yes, the institution will receive the background report within an hour of its completion. Students can request a copy by checking the "Send me a copy of my background check" box while they are logged onto the system. Students receive the report via a secure link to the e-mail address that they provide.  Both students and administrators can also retrieve existing reports through Validity’s online systems.

Q: If I have questions about a report - or if I need to know the status of a report - how do I get the answer?
A: Validity's office hours are 8:00 a.m. to 5:30 p.m. (Central Time) Monday through Friday.

Q: If my students have questions can they contact your company?
A: Yes, we prefer that they do contact Validity. Validity has created a special student health care telephone number and e-mail address. Students can contact us with their questions anytime. This information is provided to the students through the sample letter given to the administrator and is on the student online site for easy accessibility.